Waterfalls Tours

Statement of Compliance

This site is operating in compliance with the Public Health Directions

A copy of the COVID Safe Industry Plan may be found at
www.covid19.qld.gov.au/government-actions/covid-safe-businesses

• This is a COVID Safe site.
• Contact details are required for tracing purposes upon entry.*
• Practice physical distancing.
• Wash your hands regularly.
• Follow the rules and keep us all safe.

Note: A printed an signed statement of compliance is displayed on premises.

COVID safe Tour Protocols & Procedures

Pre-screening

Wherever possible, Reef Trips will seek to pre-screen crew and passengers prior to attendance, in line with identified public health processes.

• Maintenance of effective records, survey/questionnaire responses and other customer information may be vital in the community response to COVID-19. Records including pre-screening and contact details will be kept for a minimum two-month period.
• Pre-screening also helps to increase staff and customer confidence that they are safe.

Social distancing

Due to the nature of COVID-19 and the manner in which the virus spreads (through close contact with an infected person or touching a contaminated surface), the most effective way to slow transmission of the virus is through physical distancing and hygiene practices.

In all contexts, our staff will facilitate practices which support appropriate social distancing aligned to most recent advice from the Chief Health Officer.

Our management and crew will remain up to date with health advice and to ensure compliance, above and beyond the details outlined in this document.

Indoor and outdoor areas have been calculated for maintaining a density of no more than 1 person per 4-meter square of floor space.

Cleaning & Hygiene

Management will:

• Promote frequent and effective hand washing by all staff, customers, and visitors.
• Have cleaning and disinfect products readily available with instructions on safe & effective cleaning & disinfecting procedures.
• Ensure adequate time and resources are provided for enhanced cleaning procedures to be undertaken.
• Ensure appropriate training for staff to implement enhanced cleaning procedures in line with contemporary practice.
• Have alcohol-based hand sanitiser and or hand washing facilities with soap readily available to staff and customers for regular use.

Marine Tourism COVID Safe Requirements

A capacity of one person per two square metres based on accessible indoor and outdoor space provided the outdoor space offers protection when inclement weather is expected (e.g. from the sun and rain).

OR

Up to 100% of indoor seated capacity provided passengers are in ticketed and allocated seating to allow for inclement weather, except the kiosk (e.g. food and beverage kiosk) where passengers must maintain 1.5m physical distancing from these areas. Operators must also manage the outdoor space to maintain one person per two square metres in these areas.

Keep informed and up-to-date on pandemic information

Queensland Government - www.qld.gov.au

Queensland Health - www.health.qld.gov.au

13HEALTH (13 43 25 84)

134 COVID (13 42 68 43)

Dear Guests,

We are open and operating.

Our staff will do everything possible to make your trip a fun and safe experience.

Some products may have limited availability due to COVID-19 distancing rules.

Thank You,
we look forward to see you soon!

See also:
Current Travel Restrictions to Queensland